Refund policy
At Taalsay, we want you to love your purchase. If you need to return or exchange an item, please review the policy below.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and unworn
- Be in the same condition in which you received it
- Have all original tags attached
- Be in its original packaging
- Be accompanied by the order details or proof of purchase
Return Shipping Charges
Return shipping charges are borne by the customer.
Once your return request is approved, we will provide you with instructions for returning the product. The applicable return shipping charges will be communicated to you at the time of the return request.
The original delivery provided on the order is free and is not refundable as a separate amount.
Please do not send any product back without first contacting us and receiving approval for the return. Returns sent without prior approval may not be accepted.
To request a return, please contact us at:
Email: marketing@taalsay.com
Return Address:
117 A Sector, Gopal Nagar,
Bhopal – 462022, Madhya Pradesh, India
For any return-related questions, you can also contact us at info@taalsay.com.
Exchanges
We accept exchange requests within 7 days of delivery, subject to the product being eligible for exchange and available in the required size/style.
The product must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
Exchange Shipping Charges
Exchange shipping charges are borne by the customer.
If you would like to exchange an item for another size or product, the applicable shipping charges for the exchange will be communicated to you before the exchange is processed.
Please note that exchanges are subject to product availability.
Damaged, Defective or Incorrect Items
Please inspect your order immediately after receiving it.
If you receive an item that is:
- Damaged
- Defective
- Incorrect/wrong product
- Different from what you ordered
please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.
If the issue is confirmed to be our error or a product defect, Taalsay will bear the applicable return/exchange shipping costs.
Non-Returnable Items
We currently do not accept returns or exchanges for:
- Products marked as non-returnable
- Sale/clearance items, unless the item is defective, damaged, or incorrectly delivered
- Gift cards
- Items that have been worn, washed, altered, damaged, stained, or otherwise used
- Items returned without their original tags or packaging
If you are unsure whether your item is eligible, please contact us before sending it back.
Refunds
Once we receive your returned product, it will be inspected.
If your return is approved, your refund will be processed to your original payment method within 10-15 business days of the return being approved.
Please note that your bank/payment provider may take additional time to reflect the refund in your account.
Applicable return shipping charges will be borne by the customer and will be deducted/adjusted as communicated during the return process.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: